Shipping and Returns
Our new shipping offers delivery in 3-5 business days Australia wide. Australian shipping is free for all orders over $39.95 and only $9.95 for all other orders.
In a hurry? We offer express Australian shipping in 1-2 business days for $19.95.
International shipping is $24.95 for all orders. Delivery times vary depending on country and area but most deliveries will arrive within 5-10 days.
Shipping times may vary during surge periods or for rural areas so please ensure that you allow adequate time to ensure that your product reaches you in time for the big day!
* Please be aware that current shipping times may be subject to delay due to COVID-19 circumstances out of our control.
We want you to be happy with your purchase and if for some reason you are not, we’ll gladly provide a refund of the product back to your original method of payment provided it is received by us within thirty days of the delivery date in unworn condition with tags attached. Items are returned at buyer's expense and we do not refund shipping costs.
You will be required to email email@example.com prior to sending your item/s back for a returns authorisation.
HOW TO RETURN
- Contact us at firstname.lastname@example.org to authorise your return.
- Following receipt of your email, we will send you a returns form to complete.
- Please complete the return form and send it with your product and mail back to us at the following address:
BIRTHDAY SUIT CO. RETURNS
PO BOX 255, Cannon Hill, QLD 4170
Once we receive your returned item/s we will:
- Process a refund back to your original method of payment
*We aim to process all returns within 5 working days of receipt however, during busy periods it may take a little longer.